② Select desired item(s) and place order. - Once payment is completed, the order status will appear as “Pending Shipment.”
③ Pending Shipment - Please allow 1- 2 business days for the order to be processed and prepared for shipment.- Packages do not ship from our distribution centers on weekends or Korea holidays.
④ In Transit - You will be able to check the tracking number and information on the My Orders page.
⑤ Delivery - Door-to-door courier service is available for EMS delivery.- K-Packets are delivered without signature confirmation. In the event the recipient is absent, the package will be dropped in the recipient’s mailbox. The postal service does not claim any responsibility for missing packages after delivery.
5. Check Your Order Status
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website. To track an order at OliveYoung.com, go to My Account. You will need to sign in to access your account information.
The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; Olive Young has no control over these charges, nor can Olive Young predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.
8. Email Restock Notification
If the product you want is out of stock, we have an Email Restock Notification that lets us notify you when the product is back in stock. You can visit the product page and apply for Email Restock Notification.
9. Out-of-Stock Items
If an item in your order is out of stock after payment, you will receive notification via email. If you would like to be notified when the item is back in stock, please visit the product page and sign up for Email Restock Notification.
10. Customer Service
Contact our customer service for more information.
Customer Service Hours: Mon-Fri 09:00-18:00 (GMT+9)