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Exchanges/Refunds

Please review your order details thoroughly before placing your order.

1. Exchange/Refund Process:
  • Step 1: Ordered Items Delivered
  • Step 2: Request Sent to Customer Service
  • Step 3: Request Accepted by Customer Service
  • Step 4: Item Returned by Your Selected Shipping Agency
  • Step 5: Examination Completed on the Condition of Your Returned Item
  • Step 6: Replacement Shipped
2. Exchanges/Refunds
  • - Please prepare the following information before you make a request to our customer service.
    □ Order Number □ Product Name □ Reasons for Exchange or Refund
  • - Please contact our customer service within 7 days after receiving your package and send us the return tracking number within 3 business days.
  • - The condition of the returned item will be examined once it reaches our warehouse.
  • - The round-trip shipping fee and all costs incurred as a result of exchanges/returns are borne by the customer.
3. Damaged or Wrong Items
  • - Please prepare the following information before you make a request to our customer service.
    □ Order Number □ Pictures of Opened Package □ Pictures of Damaged/ Wrong Items □ Pictures of Damaged Parts
  • - Please contact our customer service within 7 days after receiving your package and send us the return tracking number within 3 business days.
  • - The condition of the returned item will be examined once it reaches our warehouse. Once the examination is completed by the relevant team, the purchase amount of the item will be refunded.
  • - All shipping fees for exchanges/refunds of damaged or wrong items will be borne by Olive Young.
4. Missing Items
  • - Please prepare the following information before you make a request to our customer service.
    □ Order Number □ Pictures of Opened Package □ Pictures of the Item(s) Received
  • - If any of your items is missing, please contact our customer service within 7 days after receiving your package.
  • - All costs incurred as a result of the reshipment will be borne by Olive Young.
  • Once your request for the missing item is accepted, we will immediately send the correct item to your address.
5. Returned Items
  • - In case the recipient fails to claim the package and the package is returned to Olive Young due to absence of addressee/wrong or insufficient address, the round-trip shipping fee based on the actual shipping fee rate of each courier will be deducted from the refund amount.
6. Ineligible Products for Exchanges/Refunds
  • The following are not eligible for returns/exchanges:
  • - Any item reported after 7 days from the date of receiving
  • - Any item that shows any signs of usage
  • - Any item that has been damaged intentionally
  • - Any item returned without any previous notice or in spite of the return request denied by our customer service



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