Terms & Conditions
International Shipping Services
Protection of Personal Information
Statement and Modification of Terms
Provision of Information
Right to Cancel
Types of Services
Effects of Right to Cancel
Provision and Withdrawal of
Intellectual Property Rights
Operation of Reward Points and
Establishment of Contract of Use
Establishment of Purchase
Relationship Between “Mall” and “Linked Mall”
Account Termination and Suspension
User Notification and
Modification/Cancellation of Order
Exemption of Liability
Provision of Goods, etc.
Applicable Laws and Jurisdiction
of these Terms and Conditions (hereinafter “Agreement”), in regards to
registration and use of the online store www.oliveyoung.com (hereinafter “Olive
Young Global Mall”) operated by CJ OliveNetworks Co., Ltd. (hereinafter
“Company”), is to stipulate the Company and customers’ rights,
responsibilities, and terms and procedures concerning the customer’s user of
The terms used in this Agreement are defined as follows. Terms used in this
Agreement, with the exception of those defined in Article 1, are in accordance
with standard commercial practice or relevant law.
① “Olive Young Global Mall” refers to a virtual
business place created by means of telecommunication equipment or computer in
order to enable users to transact goods or services (hereinafter “Goods,
etc.”). It also refers to the business that operates the online store.
refers to all online services and other various services provided by the
Company on Olive Young Global Mall.
③ “User” refers
to Registered Customers and guests who use the services provided by the Company
in accordance to this Agreement.
Customer” refers to a person who has consented to this Agreement and is
registered on Olive Young Global Mall in order to receive provided Services.
⑤ “Guest” refers
to a person who uses Services provided by Olive Young Global Mall without
⑥ “ID” refers to
the email address provided by Users for usage of Services, and used by the
Company for customer identification purposes.
refers to a combination of letters and numbers created by the User in order to
verify identification and to protect the rights of the customer.
(App)” refers to the programs provided and managed by the Company in order for
Users to purchase goods and use services on Olive Young Global Mall.
⑨ “Reward Points”
are a type of payment method provided to Users by the Company, and can be
accumulated and used following the purchase of goods or services.
3 (Statement and Modification of Terms)
① The Company
shall, for easier recognition by users, display the contents of this Agreement,
store name, representative, address, business registration number, and contact
information (phone number, email address, etc.) on the initial homepage of
Olive Young Global Mall. Details of this Agreement may be provided in the form
of a link to a separate page.
② Once a User
completes the procedure for registration, the User shall be deemed to have
consented to this Agreement, and the
Agreement shall take effect upon registration.
③ The Company may
modify this Agreement provided that the modification does not violate any
relevant laws such as the Act on the Consumer Protection in Electronic
Commerce, etc., Regulation of Adhesion Contract Act, Framework Act on
Electronic Commerce, Digital Signature Act, Act on the Promotion of Information
and Communications Network Utilization and Information Protection, etc., Act on
Door-to-Door Sales, etc., and Framework Act on Consumers, etc.
④ Should any modification
be made to this Agreement, the Company shall announce the effective date and
the reasons of such modification for 7 days prior to the effective date on the
initial page of Olive Young Global Mall, and inform Registered Customers via
email. However, if the changes are disadvantageous to the Registered Customer,
the announcement shall be made for 30 days prior to the effective date. In such
a case, the Company shall display the contents of the modification in a clear
manner to facilitate Registered Customers’ understanding of the modification.
The User shall be deemed to have consented to
the modification if the user do not dispute within the dispute time period
stated in the announcement and if the announcement states that any failure to
dispute within the time period shall be construed as User’s agreement to such
⑥ If the Company
notifies Registered Customers of the contents of amendment via email to the
email address registered by the Registered Customer, the Company shall be
deemed to have properly notified.
⑦ Registered Customers
who do not agree to the modified terms can request to terminate their account.
4 (Types of Services)
① The Company
provides the following Services.
1. Information on goods and services,
execution and implementation of purchase contracts
2. Opportunities for new product review and related activities
3. Opportunities for participation in various events
4. Emails on new products and company news
5. Other services as determined by the Company
② The contents of
services provided can be modified if the Company deems it necessary for management,
technical, or operation reasons.
5 (Provision and Withdrawal of Services)
① The Company
shall provide Services for 24 hours a day, 365 days a year, unless any business
or technical problems arise.
② The Company may
restrict usage time for certain Services or Registered Customers. In the event
of such restriction, an announcement shall be made in advance.
③ The Company may
temporarily suspend Services in the event of repair or inspection of
telecommunications facilities, breakage in communication, or force majeure such
as natural disasters.
④ Excluding force
majeure such as natural disasters or national emergencies, the Company shall
notify Registered Customers in the event of any suspension of Services. Should
Services be suspended due to force majeure, customers shall be notified
immediately after the relevant issue is resolved.
⑤ For any damages
to the Registered Customer or a third party due to suspension of Services, with
the exception of cases due to force majeure such as national emergencies, the
Company is held liable. However, the Company shall not be held liable in the
event that the Company provides evidence of no intention or negligence.
⑥ In the event
that Services can no longer be provided due to reasons such as change in
business item, abandonment of business, or company acquisition, the Company
shall inform Registered Customers and compensate in accordance to the
conditions stipulated by the Company. Should the Company does not publish its
conditions or standards for compensation, Reward Points shall be returned to
Users in the form of cash or merchandise equal in value.
6 (Establishment of Contract of Use)
① Users may apply
to become a Registered Customer after entering customer information and
consenting to this Agreement provided by the Company.
② By following
the procedure for registration as determined by Olive Young Global Mall, and by
clicking “Agree” upon reading this Agreement, the User acknowledges his or her
consent to this Agreement.
③ Users that
register according to Sections 1 and 2 of this Article may be suspended or restricted
from Services in the following cases.
1. Registration is made with falsified, missing, or incorrect information.
2. Registration is made with the purpose of harming public order and morals.
3. User is obstructing the Company’s legitimate business operation.
4. 30 days have not passed since Registered Customer voluntarily closed his/her
5. The registering customer is under 14 years of age.
6. The registering customer is a resident of an EU country.
7. Other reasons deemed appropriate by the Company
④ The contract of
customer registration takes effect once the Company’s approval reaches the
⑤ Any changes in
customer information shall be immediately informed to the Company via methods
such as the Edit Profile menu.
7 (Customer Duties)
Customers shall not participate in the following activities, which are
considered harmful to public order and morals.
1. Using a stolen ID and password
2. Unauthorized usage, reproduction, distribution, or commercial exploitation
of information obtained through Services provided by the Company
3. Infringement of intellectual property rights and/or other rights of a third
4. Defamation or intentional activities that harm another person
5. Distribution of crime-instigating or obscene content for criminal purposes
(and other activities harmful to social order)
6. Unauthorized distribution or advertisement of contents unrelated to Services
provided by the Company
7. Hacking or spreading computer viruses to disrupt or harm information
services provided by the Company
8. Other activities in violation of relevant laws
Customers are responsible for the management of their own ID and password, and
are held liable for all consequences that occur as a result of user negligence.
③ In regards to
use of Services, duplicate IDs are not permitted. If your ID is exposed to
another person, change your password immediately and inform the Company.
Customers are obliged to comply with the terms of this Agreement.
8 (Account Termination and Suspension)
Customers may request to terminate their account directly on the website or by
means of phone, email, etc. Account termination takes effect immediately after
the request is processed.
② The Company may
restrict or suspend accounts without prior notification in the following
1. ID or password
made with falsified information in violation of the effective Agreement at the
time of registration
spreading of a computer virus
4. Activities that
threaten the order of electronic commerce, such as information theft or
obstructing other users on Olive Young Global Mall
5. Activities on
Olive Young Global Mall that harm public order, violate this Agreement, and/or
violate relevant laws
6. Distribution of
unconfirmed or untruthful information that damages the reputation and
credibility of Olive Young Global Mall or obstructs its business
business by repeatedly cancelling or returning Goods, etc. purchased on Olive
Young Global Mall with no evident reason
business by insulting, threatening, or sexually harassing a staff member of
Olive Young Global Mall
9. Obstructing the
transaction order of Olive Young Global Mall by making repeated purchases of
Goods, etc. for resale purposes
that do not comply to this Agreement nor meet the requirements set by the
③ The Company may
defer approval of a user’s registration request in circumstances under the
1. Shortage in
3. Other reasons
in which deferment is deemed inevitable
4. Violations of
④ Once an account
is restricted or suspended, in the event that the reason for restriction or
suspension occurs more than twice or remains unresolved within a 30-day period,
the Company reserves the right to terminate the relevant account.
⑤ In the event
that the Company terminates an account, the account registration is cancelled,
and the Registered Customer will be informed and given an opportunity to
present a defense.
⑥ In the case of
Clause 3, the Company may claim damages to the Registered Customer.
9 (Company Duties)
① The Company
shall not partake in any activities that are prohibited by this Agreement or any
② The Company
shall use its efforts to provide continuous and stabilized services.
③ Should a User’s
opinion or complaint be deemed justified, the Company shall promptly process
relevant requests without delay. However, if processing is impossible, the
Company is obliged to inform the User of the reason and provide an expected
Article 10 (User Notification)
The Company may
provide Users with notifications via the email address or phone messages
provided by the User at the time of registration.
Article 11 (Protection of Personal
① The Company
collects the minimum required amount of personal information through legal and
fair means for purposes of establishing and implementing this Agreement. Should
a Registered Customer close his/her account or withdraw consent to the Privacy
Policy, the Company shall destroy the Registered Customer’s personal
information without delay. However, following relevant laws or the User’s
separate consent, the Company may retain some or all of the User’s information.
② To provide
better services, the Company may request additional information regarding the
User’s interests and purchases. In such case, the User’s consent shall be
obtained in advance.
③ For more
details on the Company’s personal information policies, please refer to the
Article 12 (Provision of Information)
The Company may, via email or other methods, provide Registered Customers with
various information deemed important. Registered Customers can refuse to
receive the Company’s emails at any time.
Article 13 (Posting Deletion)
The Company may delete a User’s
posting or any of its services without prior notification in the following
① The User is
committing slander or defaming a third party.
② The User is
transmitting a large amount of information that destabilizes the operation of
③ The User is
spreading falsified information or advertisements against the recipient’s will.
④ The User is
harming public order and morals.
⑤ The User is
infringing the intellectual property rights or other rights of a third party.
circumstances in violation of this Agreement or relevant laws
14 (Intellectual Property Rights)
intellectual property rights in regards to Services belong to the Company.
② Users may not,
without prior permission from the Company, duplicate, transmit, publish,
distribute, or broadcast information obtained during use of Services for
commercial purposes, nor may they allow a third party to do so.
③ Product reviews
and postings made by Users on Olive Young Global Mall may be duplicated,
distributed, transmitted, or displayed on websites used by or in affiliation
with the Company. Contents can be modified or edited so long as the original
meaning remains intact.
15 (Establishment of Purchase Contract)
① Users who wish
to make a purchase on Olive Young Global Mall may submit a request in the
following (or similar) order. The Company is obliged to disclose the following
information to Users in a manner that is easy to understand.
1. Search and select good(s) to purchase
2. Enter recipient’s name, address, phone number, email address (or mobile
phone number), etc.
3. Confirm contents of Agreement, information on restricted services,
liabilities for shipping fees, installation fees, etc.
4. Indicate your consent or refusal to this Agreement (e.g. via mouse click)
5. Agree to confirmations regarding purchase of Goods, etc.
6. Select payment method
7. Other procedures determined by the Company
② In the event
that the Company provides or entrusts a User’s personal information to a third
party, the Company is required to obtain the User’s consent. This consent is
not implied in advance at the time of registration.
③ The Company
reserves the right to decline a purchase request for reasons indicated in the
following clauses. For minors who wish to establish contract without the
consent of a legal guardian, the Company shall inform that User or legal
guardian may terminate the contract.
1. The purchase request includes falsified, missing, or incorrect information.
2. Approving the request may result in significant technological obstructions
to the Company.
④ The contract shall
be binding once the notification of approval reaches the Registered Customer.
The notification of approval must include the confirmation and sales
availability of the relevant purchase request, as well as information on
modification and cancellations to purchase request.
Article 16 (Payment Method)
Users can make payments for goods or
services purchased at Olive Young Global Mall using the payment methods
indicated in the following clauses. The Company may not, for any reason, charge
additional fees in regards to a User’s payment.
1. Credit card
2. Payment with
3. Payment with
electronic forms of payment
17 (User Notification and Modification/Cancellation of Order)
① The Company is
obliged to provide a notification of confirmation in the event of a purchase
request made by a User.
② Upon receiving
notification, the User may immediately request to modify or cancel the purchase
request in case of change of mind. For requests made before shipment, the
Company is obliged to promptly process such requests without delay. In the
event that payment has already been made, the terms regarding Right to Cancel
shall take precedence.
18 (Provision of Goods, etc.)
① Unless specific
terms are stipulated regarding the provision period of Goods, etc., the Company
shall take appropriate measures such as customized production, packaging, etc.,
to ship the User’s item within 7 days of contract establishment. However, if
the payment has already been made in full or in part, the Company shall take
appropriate measures within 3 business days of payment. If a separate agreement
exists between the Company and User, the relevant agreement shall take
precedence. In such case, the Company is obliged to take measures to provide
the User with information on provision procedures and progress.
② The Company
shall disclose the shipping method for delivery of Goods purchased by Users,
shipping cost responsibilities per method, and shipping time per method, etc.
for purchases made by the User. In the event that the Company exceeds the
agreed shipping time, the Company is held liable for damages incurred from the
delay. However, the Company is not held liable in the event that the Company
provides evidence of no intention or negligence.
19 (International Shipping Services)
① The Company
provides international shipping services for purchased goods via the overseas
shipping network in partnership with the Company. The process for international
shipment is as stated in the following clauses.
1. Domestic Shipping Stage: The product purchased by User is shipped to the
Company’s Global Online Center at Gimpo.
2. International Shipping Stage: The product is then shipped from the Gimpo
Global Online Center and is delivered to the recipient via the overseas
② For international
shipments, purchase contracts may be terminated at any time during the Pending
Shipment status. For any orders in transit, returns due to change of mind are
accepted up to the Domestic Shipping Stage. Once the product is in the
International Shipping Stage, returns and exchanges are not accepted, with the
exception of cases approved by the Company after delivery is complete.
③ Users who wish
to receive the Company’s approval for a return request must provide objective
evidence to prove the product defect or other acceptable reason for return.
Once defects are proved, the Company will take responsibility for all shipping
costs incurred in the relevant return.
④ Customs duties and taxes that are levied
by the destination country as a result of international shipping are the
shipments are processed at customs upon arrival in the destination country, and
Users acknowledge that this may result in a delay in expected delivery date.
⑥ Once the reason
for return is approved by the Company (once evidence of defect, etc. is
submitted), the User must contact the international shipping customer service
center, return the product though a local overseas shipping courier, and
provide documentation to the Company proving the return shipping costs.
⑦ Should the
shipment be refused by the recipient, the User is responsible for initial
shipping fees, as well as all other costs incurred during return shipment. Such
costs will be deducted from the refund.
Article 20 (Refunds)
In the event
that the Company is not able to provide Goods, etc. purchased by the User due
to reasons such as insufficient stock, the Company shall promptly inform the
User and issue a refund or take appropriate measures for refund within 3
business days of payment.
Article 21 (Right to Terminate)
① A User who has
established a purchase contact for Goods, etc. with the Company may request to
cancel the order within 7 days of the effective date of contract (if the Goods,
etc. are provided later than the effective date, the date of delivery or the
date of the start of delivery is taken into account). However, if the terms for
cancellation are stated differently in the Act on the Consumer Protection in
Electronic Commerce, etc., the relevant regulations are to be followed. If the
Company has set a different cancellation period and has notified the User in
advance, the User may cancel the order within the period determined by the
② The User may
not request a return or exchange for items that fall under any of the following
1. The item is destroyed or damaged due to reasons for which the User is held
responsible (with the exception of packaging being damaged in order to inspect
the contents of goods).
2. The value of the item is significantly decreased due to full or partial
consumption by the User.
3. The value of the item is significantly decreased due to passage of time and
is deemed unsuitable for resale.
4. An item that can be reproduced into an item of the same quality, of which
the original item packaging is damaged.
5. Services or digital contents stipulated under Article 2, Section 5 of the
Framework Act on the Promotion of Culture Industries (with the exception of
divisible services or divisible digital contents not stipulated).
6. The Company has notified the User of restrictions to cancellation in advance
due to foreseeable and irrevocable damages that may occur from cancellation,
and has obtained consent.
Clauses 2 and 4 of the foregoing section, in the event that the Company has not
clearly notified the restrictions to cancellation or taken appropriate measures
such as providing product of usage, restrictions do not take effect.
Sections 1 and 2, in the event that the received Goods etc., differ from what
is indicated or advertised, or the purchase contract is not executed
accordingly, the User may cancel the order within 3 months of delivery and
within 30 days of discovery or potential discovery date.
22 (Effects of Termination)
① For returned
goods, the Company is obliged to take appropriate measures in issuing a refund
within 3 business days of return receipt. In the event that the refund is
delayed, the Company is obliged to pay a delay interest rate in accordance to
Article 21 of the Enforcement Decree of the Act on the Consumer Protection in
Electronic Commerce, etc.
refunds, in the event that the User has made payment with credit card or other
methods determined by law, the Company shall promptly contact the processor of
the relevant payment method to request the suspension or cancellation of
③ For cancelled
orders, the User is responsible for fees incurred for returning an item. The
Company shall not claim damages or penalty charges for cancellation of order.
However, in the event that the received Goods etc., differ from what is
indicated or advertised, or the purchase contract is not executed accordingly,
the Company is responsible for all return costs.
④ In the event
that the item has already been partially used or consumed, the Company may,
within legal boundaries, claim from the User the profits obtained from use or
the costs incurred in providing the item.
⑤ Reward Points
issued from purchase must be returned in order for the purchase to be
⑥ In the event
that the User has paid shipping fees at the time of initial delivery, the
Company shall clearly indicate who is responsible for the costs in case of
23 (Operation of Reward Points and Other Systems)
① The Company can
award Reward Points to Users who purchase Goods, etc. or use certain payment
methods, the details of which are in accordance with Olive Young Global Mall
Reward Point operation policies. Reward Point policies are separately notified
and are subject to change following Company circumstances.
② Reward Points
can be used like cash to purchase goods from Olive Young Global Mall. Points
cannot be redeemed for cash (with certain exceptions such as gift certificates
or gift cards), and are available for use starting from 1 point.
③ Reward Points
expire in the following cases.
1. Registered Customer closes account.
2. Expiration date has come or the conditions for expiring the Reward Point has
④ Reward Points
used for unlawful profit or malicious transactions can be forfeited or
suspended by the Company.
24 (Relationship Between “Mall” and “Linked Mall”)
① If an online
store is connected to another online store via hyperlink (hyperlinks include
text, images, video, etc.), the former is referred to as “Mall” (website) and
the latter is referred to as “Linked Mall” (website).
② The “Mall” is not
responsible for the goods provided by the “Linked Mall”
nor for transactions held between the “Linked Mall” and
User, provided that the disclaimer is disclosed on the initial page of the “Linked Mall” or as a pop-up window at the time the hyperlink is
Article 25 (Damages)
For any damages
resulting from either party violating this Agreement or relevant laws, the
party responsible is obliged to indemnify the damaged party.
Article 26 (Exemption of Liability)
① The Company shall
not be held liable for damages for which the User is responsible.
② In regards to
information, data, or facts posted by a User or third party, the Company does
not guarantee and is not responsible for the completeness, safety, appropriateness,
legitimateness (no violation of third party right) of such information and
intentions of the User or third parties to transact.
③ The Company is
not responsible for damages that arise from the inability to provide Services
due to force majeure such as natural disasters.
④ If the Company
provides Services in partnership with an affiliate website, the Company is not
held liable for any damages that arise from the services provided by the
27 (Applicable Laws and Jurisdiction for Disputes)
① This Agreement
and Services shall be governed, construed and performed by the laws of the
Republic of Korea.
② Both the
Company and User are obliged to make every effort in amicably settling disputes
that arise in regards to Services.
③ Any dispute
arising between Company and User arising out of or in connection with the Agreement
or Services, shall be resolved in accordance with the procedures set out in the
Civil Procedure Act of Republic of Korea.
Article 1 (Effective Date)
1. This Agreement
takes effect from June 10, 2019.