PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
We do not provide a refund for following returned packages:
- Packages delivered to incorrect addresses
- Packages unclaimed by addressees
- Unsuccessful delivery due to absence of addressees
How to double check your Zip code:
The following are not eligible for returns/exchanges:
- Change of mind
- Any item reported after 7 days from the date of receipt
- Any item that shows any signs of usage
- Any item that has been damaged intentionally
- Any item returned without any previous notice or in spite of the return request denied by our customer service
Please click below for refund policy for damaged or wrong items.
Refund will be done via payment method used when purchased and may be done via reward points as well.
We do not offer reshipment nor refund for items incorrectly shipped due to a customer's mistake.
Door-to-door delivery is offered for EMS. Please contact your local post office for redelivery.
K-packet deliveries are made without the recipient's signature. The package will be left in the mailbox in case the recipient is absent.
Please note that we are not responsible for items lost after delivery.