In all cases considered to be the responsibility of the shipping company, including problems due to value in invoice written in original price of the goods, not the discount amount, we willing to pay you back with the difference you had to pay.

If you had such an issue, please send email us at oycs@oliveyoung.com with below information so that we can make up for it.

1. Receipt of the tax paid (it would be grateful if you translate the paid amount if the receipt is in another language.)
2. ID/ email address( the one you used when you purchase) / order number
3. Bank information
 Beneficiary Name (English) :
 Bank Name :
 Bank Address :
 Account No :
 Swiftcode :

Customers must pay the customs fee first, and then email a refund claim with above information to our Customer Service team within 30 days of the receipt date.
Refund claims that are submitted more than 30 days after the receipt date will be disregarded.

Please note that it may take some time to organize everything and make bank transfer,

but we will provide as soon as possible in an orderly manner.

Reward points are issued within 14 days of delivery.

If you did not receive any reward points within 14 days of delivery, submit a private inquiry and we will promptly assist you.

Used coupons that have not yet expired will be issued back to you after cancellation or refund.

Coupons that have exceeded the expiration date will not be issued again.

We accept international credit cards.

You cannot change the option of an order that has already been placed. To change option, please cancel your current order and place a new one.

Purchased items will be deleted from Cart.

If an item you didn't purchase disappeared from your Cart, 30 days may have passed since you added it to Cart.

Items are automatically deleted from your Cart after 30 days. (The same rule applies for out-of-stock items.)

Purchased items will be deleted from Wish List.

If an item you didn't purchase disappeared from your Wish List, 30 days may have passed since you added it to Wish List.

Items are automatically deleted from your Wish List after 30 days. (The same rule applies for out-of-stock items.)

Items are saved in Cart for 30 days.

Yes, you can. Please note that guests cannot receive reward points for their purchases at any time.

Since the Pending Shipment status is updated at the same time as dispatch, cancellations are unfortunately not accepted at this stage.

Cancellations are only accepted before payment. Once payment is made, you will need to return the item after delivery is complete.

You can view order details at My Account or via the confirmation email sent to you.

Free gifts are limited in quantity and may not be available at the time of shipment.