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Customer Service

  • Q TOP 10 I get an error code [D481] and cannot make payment. What should I do?

    If an error code [D481] appears, please provide below information via personal inquiries or email us at oycs@oliveyoung.com


    1.email used for purchase

    2.Attempt date

    3.first and last 4 digit of the card used


  • Q TOP 10 My credit card is declined. What should I do?
    Available credit card brands are Visa, Mastercard, JCB.
    These are the possible reasons that you may be declined.

    (1) The card used is issued in Korea
      ; Even if it is Visa, Mastercard, JCB, the card issued from Korea is not available to use.
    (2) Detour IP used
    (3) The card was declined for several times already
    (4) Others (Other possible combined reasons that are considered as suspicious transaction, Expiration date issue, etc.)

    ※ If the error code is [SR] you need to contact your credit card company.
  • Q TOP 10 Can I get a refund for returned package?

    We do not provide a refund for following returned packages:

     - Packages delivered to incorrect addresses

     - Packages unclaimed by addressees

     - Unsuccessful delivery due to absence of addressees


    - Notice regarding customs tax from the shipping company may or may not be sent to the recipient,

       so not getting a notice cannot be regarded as a reason to get refund for returned parcel.

    - Please keep following up with the tracking update and if customs clearance gets delayed,

       please contact local customs as soon as possible and claim the parcel.



    How to double check your Zip code:

     U.S.A: https://tools.usps.com/go/ZipLookupAction_input

     Canada: https://www.canadapost.ca/cpo/mc/personal/postalcode/fpc.jsf

  • Q TOP 10 Can I make purchases in currencies other than US dollars?

    We are sorry to inform you that we only accept US dollars as a payment currency.

    Please be noted that the actual amount of payment may differ from the price indicated in your cart depending on the USD exchange rate of your bank

  • Q TOP 10 I can't find my country in the shipping options.

    We are unable to ship to countries that are not included in the shipping options.

  • Q TOP 10 Can I change my address?

    Address can be changed only when the order status is [preparing products]

    Please double check your address and zipcode before checkout.


    Double check your Zip code

    U.S.A: https://tools.usps.com/go/ZipLookupAction_input

    Canada: https://www.canadapost.ca/cpo/mc/personal/postalcode/fpc.jsf


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