Please review your order details thoroughly before placing your order.
1. Damaged or Wrong Items
- Please prepare the following information before you make a request to our customer service. □ Order Number □ Pictures of Opened Package □ Pictures of Damaged/ Wrong Items □ Pictures of Damaged Parts
- Please contact our customer service within 7 days after receiving your package and send us the return tracking number within 3 business days.
- Once the examination is completed by the relevant team, the purchase amount of the item will be refunded.
- All shipping fees for exchanges/refunds of damaged or wrong items will be borne by OLIVE YOUNG.
2. Missing Items
- Please prepare the following information before you make a request to our customer service. □ Order Number □ Pictures of Opened Package □ Pictures of the Item(s) Received
- If any of your items is missing, please contact our customer service within 7 days after receiving your package.
- All costs incurred as a result of the reshipment will be borne by OLIVE YOUNG.
Once your request for the missing item is accepted, we will immediately send the correct item to your address.
3. Returned Items
- Unclaimed packages, returned to OLIVE YOUNG due to absence of addressee/wrong or insufficient address, will not be refunded.
- Please double check your zip codes and detail addresses before the checkout.
4. Ineligible Products for Exchanges/Refunds
The following are not eligible for returns/exchanges:
- Change of mind
- Any item reported after 7 days from the date of receipt
- Any item that shows any signs of usage
- Any item that has been damaged intentionally
- Any item returned without any previous notice or in spite of the return request denied by our customer service
CEO: Chang-gun KooBusiness Registration No.: 809-81-01574 Address: 6th Floor, 366, Hangang-daero, Yongsan-gu, Seoul, 04323, Republic of Korea E-commerce Permit: 2017-Seoul-Yongsan-0451Click here for business information
OLIVE YOUNG SOCIAL MEDIA
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