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Notice on change of terms 2020-03-23

Hello, this is CJ Olive Young Corporation.

 

We sincerely appreciate members using Olive Young services and will announce some changes in Olive Young Global mall Terms and Conditions. The changes will be effective according to the list below: respectively from April 1 or April 24, 2020.

 

After the changes are effective, unless there is explicit expression until April 1 or 24, 2020, Olive Young will understand that you have agreed to the changes according to Article 3 of Olive Young Terms and Conditions.

If you do not agree to the changes, you may apply for member withdrawal. However, we inform you that Olive Young Global mall services may be limited to withdrawn members.


How to apply for member withdrawal:

My Account > Edit My Profile > Close Account  

or

My Account > Deactivate Account > Close Account

 

The updated Terms and Conditions including noticed changes is to be posted on the Olive Young online homepage (https://global.oliveyoung.com/member/agreement.html) and the mobile application respectively on the date of change.

 

As is

To be

Date of change

 

Article 4-2 (Olive Young Global Mall Membership Service)

The Company may provide membership service of ‘Olive Young Global Mall Membership Service’. Details are governed by Olive Young Global Mall Membership Service Operation Policy.

Olive Young Global Mall membership operation policy (including membership benefits) will be notified through the Olive Young Site Membership Menu and may be changed according to the company's circumstances.

April 1, 2020

Article 6 (Establishment of Contract of Use)

Users may apply to become a Registered Customer after entering customer information and consenting to this Agreement provided by the Company.

By following the procedure for registration as determined by Olive Young Global Mall, and by clicking “Agree” upon reading this Agreement, the User acknowledges his or her consent to this Agreement.

Users that register according to Sections 1 and 2 of this Article may be suspended or restricted from Services in the following cases.

1. Registration is made with falsified, missing, or incorrect information.

2. Registration is made with the purpose of harming public order and morals.

3. User is obstructing the Company’s legitimate business operation.

4. 30 days have not passed since Registered Customer voluntarily closed his/her account.

5. The registering customer is under 14 years of age.

6. The registering customer is a resident of an EU country.

7. Other reasons deemed appropriate by the Company

The contract of customer registration takes effect once the Company’s approval reaches the Registered Customer.

Any changes in customer information shall be immediately informed to the Company via methods such as the Edit Profile menu.

Article 6 (Establishment of Contract of Use)

Users may apply to become a Registered Customer after entering customer information and consenting to this Agreement provided by the Company.

By following the procedure for registration as determined by Olive Young Global Mall, and by clicking “Agree” upon reading this Agreement, the User acknowledges his or her consent to this Agreement.

Users that register according to Sections 1 and 2 of this Article may be suspended or restricted from Services in the following cases.

1. Registration is made with falsified, missing, or incorrect information.

2. Registration is made with the purpose of harming public order and morals.

3. User is obstructing the Company’s legitimate business operation.

4. 30 days have not passed since Registered Customer voluntarily closed his/her account.

5. The registering customer is under 16 years of age.

6. Other reasons deemed appropriate by the Company

The contract of customer registration takes effect once the Company’s approval reaches the Registered Customer.

Any changes in customer information shall be immediately informed to the Company via methods such as the Edit Profile menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

April 1, 2020

Article 10 (User Notification)

The Company may provide Users with notifications via the email address or phone messages provided by the User at the time of registration.

Article 10 (User Notification)

The Company may provide Users with notifications via the email address provided by the User at the time of registration.

April 1, 2020

Article 16 (Payment Method)

Users can make payments for goods or services purchased at Olive Young Global Mall using the payment methods indicated in the following clauses. The Company may not, for any reason, charge additional fees in regards to a User’s payment.

 

1. Credit card payment

2. Payment with electronic currencies

3. Payment with electronic currencies

4. Other electronic forms of payment

Article 16 (Payment Method)

Users can make payments for goods or services purchased at Olive Young Global Mall using the payment methods indicated in the following clauses. The Company may not, for any reason, charge additional fees in regards to a User’s payment.

 

1. Credit card payment

2.Payment with electronic currencies

3. Other electronic forms of payment

April 1, 2020

Article 19 (International Shipping Services)

The Company provides international shipping services for purchased goods via the overseas shipping network in partnership with the Company. The process for international shipment is as stated in the following clauses.

1. Domestic Shipping Stage: The product purchased by User is shipped to the Company’s Global Online Center at Gimpo.

2. International Shipping Stage: The product is then shipped from the Gimpo Global Online Center and is delivered to the recipient via the overseas shipping network.

For international shipments, purchase contracts may be terminated at any time during the Pending Shipment status. For any orders in transit, returns due to change of mind are accepted up to the Domestic Shipping Stage. Once the product is in the International Shipping Stage, returns and exchanges are not accepted, with the exception of cases approved by the Company after delivery is complete.

Users who wish to receive the Company’s approval for a return request must provide objective evidence to prove the product defect or other acceptable reason for return. Once defects are proved, the Company will take responsibility for all shipping costs incurred in the relevant return.

Customs duties and taxes that are levied by the destination country as a result of international shipping are the recipient’s responsibilities.

International shipments are processed at customs upon arrival in the destination country, and Users acknowledge that this may result in a delay in expected delivery date.

Once the reason for return is approved by the Company (once evidence of defect, etc. is submitted), the User must contact the international shipping customer service center, return the product though a local overseas shipping courier, and provide documentation to the Company proving the return shipping costs.

Should the shipment be refused by the recipient, the User is responsible for initial shipping fees, as well as all other costs incurred during return shipment. Such costs will be deducted from the refund.

Article 19 (International Shipping Services)

The Company provides international shipping services for goods with a sales contract through an international shipping network in which the Company has a business relationship.

In case of international shipping, if the order status is "Preparing products", the purchase contract can be canceled and the customer can request the cancellation of the purchase contract through the CS center. However, it may not be possible to cancel due to time difference. Since it is considered that international shipping has begun from the stage after "Preparing Shipment", the purchase contract can not be canceled, returned or exchanged.

Users who wish to receive the Company’s approval for a return request must provide objective evidence to prove the product defect or other acceptable reason for return. Once defects are proved, the Company will take responsibility for all shipping costs incurred in the relevant return and reshipment.

Customs duties and taxes that are levied by the destination country as a result of international shipping are the recipient’s responsibilities.

International shipments are processed at customs upon arrival in the destination country, and Users acknowledge that this may result in a delay in expected delivery date.

Once the reason for return is approved by the Company (once evidence of defect, etc. is submitted), the User must contact the international shipping customer service center, return the product though a local overseas shipping courier, and provide documentation to the Company proving the return shipping costs.

Should the shipment be refused by the recipient, the User is responsible for initial shipping fees, as well as all other costs incurred during return shipment. Such costs will be deducted from the refund.

 

 

 

 

 

 

April 24, 2020

 

Send any existing inquiries regarding the changes on the Olive Young Global website or Olive Young CS Center (oycs@oliveyoung.com).

 

Thank you.

Olive Young Global

 

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